Terms & conditions.

These Terms & Conditions (“Terms”) are an agreement between you and Human Brand Firm LLC, a Delaware limited liability company doing business as Spotter Goods (“Spotter,” “we,” “us”). They apply to spottergoods.com, our emails and texts, and every purchase you make from us (together, the “Services”). By using the Services or placing an order, you agree to these Terms and to our Privacy Policy. If you don’t agree, please don’t use the Services.

You must be at least 18 years old, or the age of majority where you live, to buy from us. If you’re between 13 and 18, you may use the Services only with a parent or guardian who agrees to these Terms. The Services are meant for people in the United States.

Our products are cosmetic and personal-care products. They are not intended to diagnose, treat, cure, or prevent any disease. Statements on our site and packaging have not been evaluated by the Food and Drug Administration. Nothing we publish — including routines, tips, and before-and-after photos — is medical advice.

Results vary from person to person, and we don’t promise any specific result. Read all directions and warnings before use. Do a patch test first. Don’t apply patches to broken, infected, or irritated skin, near your eyes (except products made for that area), or on skin being treated by a doctor. Stop using any product and consult a doctor if you have irritation, redness, pain, or an allergic reaction.

Grit (jaw trainer): don’t use it if you have a jaw, bite, or dental condition, dental work that could be damaged, or pain when chewing, unless your dentist or doctor says it’s OK. Stop if you feel pain, clicking, or headaches. It’s a choking hazard — keep it away from children.

We work to show our products, colors, and prices accurately, but mistakes happen and screens vary. We may correct any error, change prices, or discontinue a product at any time without notice. If an order was placed at an incorrect price, we’ll contact you and let you choose to pay the correct price or cancel for a full refund. Prices are in US dollars and don’t include sales tax or shipping unless we say so.

Your order is an offer to buy. We accept it when we ship it. We may refuse, limit, or cancel any order — for example, if a product is out of stock, the price was wrong, we suspect fraud or resale, or we can’t ship to your address. If we cancel after charging you, we’ll refund you in full.

You agree to give us accurate, current payment and contact information and confirm you’re allowed to use the payment method. Payments are handled by our payment processors; we don’t store your full card number. You’re responsible for any sales tax on your order.

If you choose Subscribe & save, you agree that we will automatically ship your products and charge your payment method at the subscription price and frequency shown at checkout (plus any shipping and tax), until you cancel. Your first charge happens when you place your order; each renewal charge happens when your next order is processed.

You can pause, skip, change, or cancel your subscription at any time online in your account, with no minimum number of orders. Changes made before your next order is processed apply to that order; after that, they apply to the one after. We’ll email you a reminder before each renewal, and we’ll tell you at least 30 days ahead if the price of your subscription changes, so you can cancel first.

Our 60-day guarantee covers your first delivery of each product. See our Returns page.

We ship to addresses in the United States only. Delivery times, fees, and what happens if an order is late, lost, or damaged are explained on our Shipping page, which is part of these Terms. Delivery dates are estimates.

Title to the products and risk of loss pass to you when we hand your order to the shipping carrier. This doesn’t limit the help we promise on our Shipping and Returns pages. If an import duty or fee is charged on delivery, please contact us before paying it.

Returns, refunds, and our 60-day guarantee are covered by our Returns page, which is part of these Terms. If anything in these Terms conflicts with the Returns page about a refund, the Returns page wins.

Discount codes and promotions (including the 10% first-order code for joining our email list) are subject to the rules shown with the offer. Unless stated otherwise, only one code can be used per order, codes can’t be combined with other offers or exchanged for cash, and first-order offers are for new customers only. We may end or change any promotion at any time and may cancel orders that misuse a code.

If you create an account, keep your login details secure and tell us right away if you think someone else has used it. You’re responsible for activity in your account. We may suspend or close accounts that break these Terms.

If you sign up for marketing emails or texts, you agree to receive them at the contact details you gave us. Consent isn’t a condition of buying anything. Text frequency varies; message and data rates may apply. Reply STOP to stop texts or HELP for help, and use the unsubscribe link in any email. We’ll still send messages about your orders and account.

When you send or post content to us — like reviews, photos, comments, or ideas (“Your Content”) — you give us a worldwide, royalty-free, non-exclusive license to use, copy, edit, display, and share it, with your name or handle, in any media, including ads. You confirm Your Content is honest, is yours to share, and doesn’t break any law or anyone’s rights. If a brand gave you free product or pay, you must say so. We may remove any content at any time. Ideas and feedback you send may be used by us without payment to you.

The Services and everything on them — including the Spotter name and logo, product names, text, photos, illustrations, and design — are owned by us or our licensors and protected by intellectual property laws. You may use the Services for your own personal, non-commercial shopping. You may not copy, sell, or reuse any of it without our written permission.

You agree not to: use the Services for anything illegal or fraudulent; buy products to resell them without our permission; copy, scrape, or harvest data from the Services with bots or other automated tools; interfere with or try to break the security of the Services; upload viruses or harmful code; pretend to be someone else; or harass, threaten, or harm anyone.

The Services may link to websites and services we don’t control, like payment providers, carriers, and social media. We aren’t responsible for their content, products, or policies. Using them is at your own risk and under their terms.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, OUR SHIPPING PAGE, OR OUR RETURNS PAGE, THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT ALLOWED BY LAW. WE DON’T PROMISE THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL CODE. SOME STATES DON’T ALLOW THESE EXCLUSIONS, SO SOME MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT ALLOWED BY LAW, WE AND OUR OWNERS, EMPLOYEES, AND PARTNERS WON’T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA, ARISING FROM THE SERVICES OR PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US FOR THE PRODUCT AT ISSUE OR $100. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CAN’T BE LIMITED BY LAW, SUCH AS FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.

You agree to defend and hold harmless Spotter and its owners, employees, and partners from any claims, losses, and costs (including reasonable legal fees) arising from your breach of these Terms, Your Content, or your misuse of the Services or products.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.

Talk to us first: before starting any claim, email us at hello@spottergoods.com and describe the issue. We’ll both try in good faith to resolve it within 60 days.

Arbitration: if we can’t resolve it, you and we agree that any dispute about the Services, products, or these Terms will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, instead of in court. Either of us may instead bring an individual claim in small-claims court.

Class-action waiver: YOU AND WE MAY BRING CLAIMS ONLY ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION, AND YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL.

Opt out: you can opt out of this arbitration agreement by emailing hello@spottergoods.com within 30 days of first accepting these Terms, with your name and a clear statement that you opt out.

These Terms are governed by the laws of the State of Delaware and applicable US federal law, including the Federal Arbitration Act, without regard to conflict-of-law rules. Any claim not subject to arbitration will be brought in the state or federal courts located in the State of Delaware, and you and we consent to their jurisdiction.

We may update these Terms from time to time. Changes take effect when posted, and the “Last updated” date will change. For big changes, we’ll give notice on the site or by email. Orders placed before a change are governed by the Terms in effect when you ordered. If any part of these Terms is found unenforceable, the rest stays in effect. Our not enforcing a term isn’t a waiver. These Terms, with our Privacy Policy, Shipping page, and Returns page, are the whole agreement between us.

Human Brand Firm LLC (doing business as Spotter Goods)
924 N Magnolia Ave, Suite 202, Unit #5014
Orlando, FL 32803
United States
hello@spottergoods.com