Help · Accessibility
Built for every face.
Our site should work for everyone, however you browse. Here's what we do, where we fall short, and how to reach us if something gets in your way.
Last reviewed September 27, 2026
WCAG 2.2 AA
the standard we build to
Keyboard
every page works without a mouse
Screen readers
photos and buttons described
Real help
a person helps you order, same price
Our goal
Everyone should be able to shop Spotter — including people who use a screen reader, screen magnifier, voice control, or only a keyboard. If something on our site gets in your way, that's on us to fix.
The standard we aim for
We build our site to meet the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. They're the most widely used rules for making websites work for people with disabilities. We're a small team and we're not perfect, but this is the bar we hold ourselves to.
What we do
Strong contrast between text and background, and text you can zoom to 200% without breaking the page. Every product photo described in words for screen readers. Pages you can use with a keyboard alone, with a visible outline showing where you are. Clear labels on every form field and button. Captions on product videos. Nothing that flashes. Layouts that work on any screen size.
How we check
Before a new page goes live, we test it with automated checking tools and by hand — using only a keyboard, and with a screen reader. When we find problems, we fix them. We re-check the whole site at least once a year.
Known limits
Some parts of our site come from other companies, like checkout, reviews, subscriptions, and order tracking. We choose partners who work on accessibility, but we can't fully control their tools. If one of them blocks you, email us and we'll help another way.
What it works with
Our site is designed to work with recent versions of Chrome, Safari, Firefox and Edge, and with common screen readers, including VoiceOver, TalkBack, NVDA and JAWS.
Need help ordering?
Email us and we'll help you place an order, read out product details, or send any information in another format. Same prices, same discounts, no extra fees.
Tell us what's not working
Email hello@spottergoods.com with the subject "Accessibility." Tell us the page and what happened. A real person answers within 2 business days, and we'll tell you what we're doing to fix it.
About this statement
Last reviewed September 27, 2026. We review this statement at least once a year and whenever we make big changes to the site.
Accessibility
Hit a barrier? Tell us.
Email hello@spottergoods.com with the subject "Accessibility." A real person answers within 2 business days.