Returns & refunds
Didn't work? Money back.
Try anything for 60 days. If you're not happy, we refund you. No forms. No shipping it back. That's what a spotter does.
60 days
From the day it lands. Opened, used, all of it.
Keep it
No return label. No trip to the post office.
Broken or wrong?
We send a new one free, or refund you. Your call.
Real refund
Back to your card. Not store credit.
How it works
Three steps. Zero forms.
01
Email us
Send your order number to hello@spottergoods.com.
02
Tell us what's up
One line is enough. We won't grill you.
03
Get your money
Refund goes out within 2 business days. Your bank takes 5–10 more.
The fine print. Not so fine.
The 60-day guarantee
Opened or used is fine. If it didn't do the job for you, you get your money back.
One guarantee refund per product, per customer. It's there so you can try us, not so you can get free patches forever.
Why you keep it
Damaged, wrong or missing items
Shipping times & late orders
No delivery within 20 business days? Email us and we'll reship it or refund you. Your pick.
Changing or cancelling an order
Subscriptions
Refunds
Shipping fees aren't refunded, unless the problem was our fault.
Bundles & the PR Kit
Exchanges
What's not covered
If a product irritates your skin, stop using it and talk to a doctor. Then email us. You're covered.
Still stuck?
Email hello@spottergoods.com. A real person answers within 1 business day.