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New here? Start with the PR Kit

Returns & refunds

Didn't work? Money back.

Try anything for 60 days. If you're not happy, we refund you. No forms. No shipping it back. That's what a spotter does.

60 days

From the day it lands. Opened, used, all of it.

Keep it

No return label. No trip to the post office.

Broken or wrong?

We send a new one free, or refund you. Your call.

Real refund

Back to your card. Not store credit.

How it works

Three steps. Zero forms.

01

Email us

Send your order number to hello@spottergoods.com.

02

Tell us what's up

One line is enough. We won't grill you.

03

Get your money

Refund goes out within 2 business days. Your bank takes 5–10 more.

The fine print. Not so fine.

The 60-day guarantee

Every product is covered: Tape, Iron, Ice, Grit and the PR Kit. The 60 days start the day your order is delivered.
Opened or used is fine. If it didn't do the job for you, you get your money back.

One guarantee refund per product, per customer. It's there so you can try us, not so you can get free patches forever.

Why you keep it

Patches touch your skin. Grit goes in your mouth. Nobody can reuse them, so we won't make you pay postage to send us something we'd bin. Keep it or toss it.

Damaged, wrong or missing items

Email us a photo within 14 days of delivery. We'll send the right item free or refund you in full. You don't pay a cent, and you don't send anything back.

Shipping times & late orders

Orders ship within 1–3 business days. Delivery usually takes 7–14 business days. You get a tracking link by email as soon as it ships.
No delivery within 20 business days? Email us and we'll reship it or refund you. Your pick.

Changing or cancelling an order

Need to change or cancel? Email us within 12 hours of ordering. After that it may already be packed. Don't sweat it. The guarantee still has you covered.

Subscriptions

Pause, swap or cancel any time before your next order ships, from your account. The 60-day guarantee covers your first delivery of each product.

Refunds

Refunds go back to the card or wallet you paid with. We send them within 2 business days of your email. Your bank usually takes 5–10 business days to show it.
Shipping fees aren't refunded, unless the problem was our fault.

Bundles & the PR Kit

If one product in the kit didn't work for you, we refund that product at the price you actually paid for it in the kit.

Exchanges

We don't do swaps. Take the refund and order what you want instead. It's faster for you.

What's not covered

Orders bought from another store or marketplace. Gift cards. Anything past 60 days from delivery.
If a product irritates your skin, stop using it and talk to a doctor. Then email us. You're covered.

Still stuck?

Email hello@spottergoods.com. A real person answers within 1 business day.

Email us

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