Shipping, straight up.

Your order ships direct from our partner's facility in Asia. Skipping the US warehouse keeps prices down. The trade-off is time: most orders land 7–14 business days after you check out. We'd rather tell you now than surprise you later.

We pack your order and hand it to the carrier within 1–3 business days. Orders placed on a weekend or holiday start the next business day. Once it ships, we can't change or cancel it — but you can still return it.

All 50 US states, Washington DC, Puerto Rico, and APO/FPO/DPO military addresses. PO boxes are fine. We don't ship outside the US yet. Want us in your country? Tell us — enough asks and we'll open it up.

You get a tracking link by email the moment your order ships. Heads up: for the first few days it may only say "label created" while it's on the long leg of the trip. That's normal. If it hasn't moved in 7 days, email us and we'll chase it.

If your order can't ship in the time we promised, we'll email you before that time is up with a new date. You pick: wait for it, or cancel for a full refund. No questions asked.

If tracking hasn't moved in 10 business days, or your order hasn't arrived within 20 business days, email us and we'll send a replacement or refund you. If it says "delivered" and it's not there, check with neighbors and around your building, then tell us within 14 days. We'll file a claim with the carrier and sort it out with you.

Send us a photo within 14 days of delivery and we'll ship the right one free. No need to send the broken one back.

Double-check your address at checkout. Email us within 12 hours of ordering and we'll fix it. After it ships, we can't reroute it. If it comes back to us, we'll reship once you cover the new shipping cost.